Our Shop Policies

Hiii! We’re so happy you’re here. Double the Journey is all about giving new life to pre-loved fashion, and we want you to love our pieces much as we do. Here’s what to expect when shopping with us!

Second-Hand = Second Chances <3

Everything we sell is second-hand and pre-loved, which means some pieces may show minor signs of wear (aka, a little proof of their past life). Any major flaws will always be noted in the description—we’re all about transparency! But tiny imperfections? That’s part of their charm.

If you live in Columbia, SC and are concerned about shipping times contact us!

Reworked with Love <3

Some of our pieces are hand-reworked—whether that’s embroidery, resizing, or fun custom touches. We put so much love into every creation, but just keeping it real… we’re not professionally trained tailors. Expect a little perfectly imperfect magic!

 Shipping & Understanding <3

We’re full-time college students juggling classes, exams, and this dreamy little shop. That means shipping times and responses might take a little longer, but we promise we’re doing our best! If you ever have a question, just shoot us a message—we love chatting with you!

Returns & Refunds <3

We totally get that sometimes things don’t work out! We offer a 30-day return policy—you have 30 days after receiving your item to request a return.

Returns:

• • • Items must be in the same condition you received them—unworn, unused, with tags, and in original packaging.
    • You’ll need a receipt or proof of purchase to start the return.

How to Start a Return:

1. 1. 1. Email us at doublethejourneyy@gmail.com to request a return or create return on your customer account.
      2. Once approved, we’ll send you a return shipping label & instructions.
      3. Return shipping costs are the buyer’s responsibility. (We’re still a small biz, but we appreciate you so much!)
      4. Items sent back without prior approval won’t be refunded.

Refunds:

• • • Once we receive and inspect your return, we’ll let you know if it’s approved.
    • If approved, you’ll be refunded to your original payment method within 10 business days.
    • The refund will include a deduction for shipping cost.
    • If more than 30 business days have passed since approval and you haven’t received your refund, email us at doublethejourneyy@gmail.com.