Our Shop Policies

We’re so happy you’re here! Double the Journey is all about giving new life to pre-loved fashion, and we want you to love our pieces much as we do. Here’s what to expect when shopping with us!

Second-Hand <3

Everything we sell is second-hand and pre-loved, which means some pieces may show minor signs of wear (aka, a little proof of their past life). Any major flaws will always be noted in the description—we’re all about transparency! But tiny imperfections? That’s part of their charm.

Made with Love <3

Some of our pieces are handmade—whether that’s fully sewn, embroidered, or additional fun custom touches. We put so much love into every creation, but we are not always perfect. There is some perfectly imperfect magic here!

 Shipping <3

We do our very best to ship to you ASAP!! We will contact you with any shipping setbacks, and will always do our best to get your orders in your hands as quickly as we can!  If you ever have a question, just shoot us a message!

Returns & Refunds <3

We totally get that sometimes things don’t work out! We offer a 30-day return policy—you have 30 days after receiving your item to request a return.

Returns:

• • • Items must be in the same condition you received them—unworn, unused, with tags, and in original packaging
    • You’ll need a receipt or proof of purchase to start the return

How to Start a Return:

1. 1. 1. Email us at doublethejourneyy@gmail.com to request a return or create return on your customer account
      2. Once approved, we’ll send you a return shipping label & instructions
      3. Return shipping costs are the buyer’s responsibility (We’re still a small biz, but we appreciate you so much!)
      4. Items sent back without prior approval won’t be refunded

Refunds:

• • • Once we receive and inspect your return, we’ll approve it
    • If approved, you’ll be refunded to your original payment method within 10 business days
    • The refund will include a deduction for shipping cost
    • If more than 30 business days have passed since approval and you haven’t received your refund, email us at doublethejourneyy@gmail.com.